An effective resume for computer service technician position does not merely summarize information about the candidate’s qualifications and experiences; it also organizes the content in a meaningful manner. High impact resumes focus on the employer’s needs.
Resume experts advise candidates to keep a master draft of their resume and edit it to produce a customized copy each time they apply for a position. This practice will enable candidates to have a tailored and position specific version of their resume suited specifically for the firm they are applying at. Information technology keywords must also be included in your resume since most employers now use computerized ATS systems to shortlist resumes which give results based on keywords.
Computer Service Technician Resume Example
Alexander Gale
623 Evelyn Square • Spring, TX 67554 • (004) 333 – 2222 • alexander . gale @ email . com
COMPUTER TECHNICIAN / TROUBLESHOOTING EXPERT
SUMMARY: Upbeat, results-oriented certified Computer Service Technician with 5+ years of hands-on experience in IT troubleshooting. Apt at fixing a wide range of hardware and software related issues, installing various programs and adjusting the relevant settings to resolve client issues while meeting their IT needs. Resourceful problem solver and a spirited team player, having profound ability to communicate effectively with management, colleagues and clients
COMPUTER SERVICE SKILLS
| – Fault Diagnosis | – Troubleshooting | – Database Management |
| – Connectivity Solutions | – Peripheral Equipment | – LAN/WAN |
| – Software Programing | – OS Installation | – Set up Configuration |
| – Malware Protection | – Program Updating | – Data Retrieval |
KEY ACCOMPLISHMENTS
• Installed and configured 48 PC systems for a client singlehandedly meeting a one week deadline
• Replaced and repaired some microchip components for a client saving the hard disk from major data loss and replacement costs of up till $30K
• Exceeded first call resolution targets by 100% and earned employee of the year award in 2014
PROFESSIONAL EXPERIENCE
INFORTECH, Spring, TX
Computer Service Technician (November 2013 – Present)
• Respond appropriately to client calls for assistance
• Stay current on new technology and software updates
• Purchase hardware for the company and install required software and programs in the PCs
• Maintain and manage networking channels for company clients
• Implement defined SOPs for PC service process in all phases starting from PC intake till pickup
• Provide input and suggestions to management and guidance to employees for service quality enhancement
TECHNOLOGY SOLUTIONS, Spring, TX
IT Assistant (September 2011 – October 2013)
• Detected and rectified faults in network equipment and routing
• Managed the online customer database and updated it regularly
• Assisted customers in troubleshooting in person and on phone
• Carried out preventive maintenance of all assigned systems periodically
• Maintained inventories for all services delivered
• Formatted systems, installed windows and updated antivirus regularly
EDUCATION
AMERICAN TECHNICAL INSITTUE, Spring, TX – 2011
A.A.S in Information Technology
ADDITIONAL STRENGTHS
• Advance knowledge of OS windows, Mac and Dos
• Full command on Microsoft backup support products including exchange, Lync and SharePoint
• Trilingual: Fluent in English, Spanish and French
• Typing Speed of 60 WPM