Success of a call center agent resume is partly dependent on situation, though whether or not the resume will get a full read and consideration depends on some controllable factors as well, for example: the exact skills set the prospective employer is looking for, the relevance of the candidate’s resume to the job expectations, its visual appeal and optimization of appropriate qualifications. The above stated things must be carefully planned and chalked out beforehand.
Call Center Agent Resume Tips
Need based: Customize your resume according to the employer’s needs before applying for a position. Effective resumes are short, to the point and smartly tailored to address the employer’s demands for the specific job you are applying for.
Focusing on facts and figures: It is important to demonstrate your caliber using some supporting facts and figures. An amount you saved through expertise or a productivity percentage you enhanced are good selling points, cash these.
See also: Call Centre Agent Cover Letter Example
Call Center Agent Resume Sample
Veronica Christopher
340 Everest Avenue • Irwindale, CA 45663 • (004) 333 – 5555 • veronica . christopher @ email . com
SUMMARY: Tenacious, highly supportive call Centre agent who is expert in order processing, complaint tracking and issue resolution. Resourceful individual with outstanding communication skills, profound ability to upsell services telephonically and troubleshoot technical problems by giving clear instructions, utilizing strong analytical skills while keeping the customer calm.
CALL CENTER SKILLS
| Call Transfer | Complain Forwarding | Technical Assistance |
| Services Upselling | Database Operation | Bill Handling |
| Sales Tracking | Product Queries | Pricing Details |
| Customer Services | Order Placement | Sales Liaising |
KEY ACCOMPLISHMENTS
• Sold services worth $30K in 2 months leveraging referral client base effectively
• Reduced call processing and order placing time by 4 minutes on the average by implementing computerized call transfer procedure
• Earned ‘Employee of the Year’ award in 2014
PROFESSIONAL EXPERIENCE
BEST BUY, Irwindale, CA
Call Centre Agent, June 2013 – Present
• Track sale orders for timely delivery of services and quality assurance
• Generate and maximize repeat business form regular clients
• Upsell new products and services telephonically
• Call clients using database and inform them about any discount packages or special deals
• Issue weekly sales report to the management
• Cold call and email prospective clients
COGNIZENT, Irwindale, CA
Jr. Call Centre Agent, December 2010 – May 2013
• Accurately and timely placed outbound calls
• Attended customer calls and answered their queries regarding various products and services
• Forwarded and transferred calls to concerned departments for specialized assistance
• Tracked sales order status and communicated delivery time to customers
• Explained service specs and product features to prospective clients over the phone
• Documented all customer comments and feedback
EDUCATION
AMERICAN INSTITUTE OF MANAGEMENT SCIENCES, Irwindale, CA
Bachelors in Business Administration, November 2010
ADDITIONAL STRENGTHS
• Excellent Numeracy and PC kills
• Trilingual: Fluent in English, French and Spanish